Introducing a SmarterTravelez Platinum Card

This is a multi-currency card which offers a secure, flexible, and cost-effective way to manage your money while traveling abroad. With the ability to load up to 21 currencies at fixed exchange rates, you can avoid the hassle of currency conversion fees during your trip. It’s accepted worldwide at Visa-supported merchants and Automatic Teller Machines (ATMs), giving you seamless access to your funds wherever you are. Enhanced security features like chip-and-PIN protection and contactless payments make it a safer alternative to carrying cash. Plus, as a Visa Platinum cardholder, you’ll enjoy exclusive international discounts and rewards—adding more value to every transaction you make.

The list of currencies which can be loaded on Travelezplus card are as follows:

To purchase this card, you simply need to present a valid Emirates ID. No additional documents are required.

Yes, the minimum age is 18 years.

Only one (1) card per person is allowed.

To activate your card, download the Travelez Plus Platinum Mobile App from the App Store or Google Play. You can quickly access the app by scanning the QR code printed on your card package, which ensures you're downloading the latest version.

Alternatively, you can also visit www.alfardanexchange.com/platinum to read our latest Terms and Conditions, Rates and Charges, Privacy Policy and access direct download links for the app.

You can purchase the card from any Al Fardan Exchange branch in the UAE.

Yes, you can request a personalized card with your name printed on it. Simply inform the branch agent at the time of purchase. Please note that personalized cards take up to five (5) business days to be processed and delivered to the nearest Al Fardan Exchange branch selected by you. If you prefer immediate access, a non-personalized card is available for instant purchase at any branch.

You can load funds onto your card by visiting any Al Fardan Exchange branch across the UAE. For added convenience, you can also top up your card anytime using the AlfaPay app—with options to load via debit card, credit card, or net banking.

You can nominate someone on your behalf with a valid Emirates Id to visit the nearest branch in order to load the required funds on the card. However please note that the nominated person needs to have a copy of your Emirates Id and your 16-digit card number as well (pls do not share the Expiry date and CVV of the card to any person(s) including your nominated person and/or our branch agent(s)).
Additionally, you can also top up your card anytime using the Alfa Pay app—with options to load via debit card, credit card, or net banking.

You can withdraw cash from over 2 million Visa supported ATMs globally.

Please note that there are limits applied on the withdrawal and refer to the Terms and Conditions provided to you. You can also refer to the Terms and Conditions on our website Travelez Terms and Conditions

To get to know the latest Rates, Charges and Fees for the Travelez Plus Platinum card please visit www.alfardanexchange.com/platinum.

You can load any applicable currency on the card with a minimum equivalent amount of AED 100 for free of charge. For loads less than AED 100 or equivalent a load fee of AED 5 plus VAT will be charged to the card.

Yes, this multi-currency card offers a more cost-effective alternative to using your debit or credit card overseas. You can load up to 21 currencies at predetermined exchange rates, helping you avoid fluctuating conversion rates and additional foreign transaction fees on supported currencies. It gives you better control over your travel expenses and added savings.

The card is valid for 5 years from the date of purchase. The card is valid till the "Good through /Expiry Date/Valid Till” that is printed on your card. In case of Non-personalized cards there might be instances where your card may expiry before a five-year period from the date of purchase of the card and in those instances AFEX shall ensure to provide the customer with a free replacement card and the funds transferred from the expired card to the replacement card.

When you purchase any goods or services with your Travelez Plus Platinum card it will automatically use the currency of the country (provided you have the funds in the relevant currency) in which the transaction is being made.

If there is no such currency or associated balance available on the card, the funds from USD currency will be utilized first followed by other currencies in the order you have set. If there are no sufficient balance (all currencies put together) to cover your purchase, then the transaction will be declined due to insufficient funds.

We recommend that you move funds to the desired currency you are planning to use. For example, if you intend travelling to London, we recommend you to transfer money into GBP wallet. You can transfer money between currency wallets through dedicated mobile app. If you don’t move money into the desired currency prior to travelling, you can still make purchases, however if there is not sufficient money in the GBP wallet, the funds will be drawn from other active wallets (if funds are available) starting with the USD wallet followed by other currency wallets in the priority order you have set. This act will put you in a less favorable position, as you might be losing some funds on the currency exchange rate calculated between GBP and other currency(ies) used during the transaction.

Yes definitely. It works in the same way as a debit card or credit card when making purchases online.

The card enables you to purchase goods or services safely using the 3 Domain Server [3DS secure] (where a One Time Password (OTP) is sent to your registered mobile number provided to Al Fardan Exchange during the customer registration) feature. However, you need to ensure that the merchant to whom you are purchasing the goods or services from is authentic on internet. We are not liable for losses from cardholders purchasing from fraudulent websites.

Travelez Plus Platinum card is valid for 5 years. The Valid Till/Expiry Date is printed on the back of your card. We recommend you to use your available funds before expiry of the card. Once card has expired you need to purchase/renew (with applicable charges) a new card and the available funds will be transferred to the new card. In case you do not want to purchase/renew a new card, you can then redeem the funds available on the card in our branch, however there would be charges applied for this transaction. (Exception: In case of Non-personalized cards there might be instances where your card may expiry before a five-year period from the date of purchase of the card and in those instances AFEX shall ensure to provide the customer with a free replacement card and the funds transferred from the expired card to the replacement card.)

Refunds or reversals, whether directly from a merchant or in the form of a disputed transaction that was transacted in a particular currency, will be returned / credited in the relevant transaction currency with the same amount. We might block the refund / credit on your card if there is no corresponding debit transaction associated with it.

You may cancel the card or close the Travelez Plus Platinum card at any time before the expiry date by visiting any of our branches in the UAE and filling the Card Closure Form provided by the teller at the branch.

If the card has not been in use for last six (6) months, there will be inactivity fees applied on each subsequent month till the card is used again. This is known as inactivity fees. To get to know the latest Rates, Charges and Fees for the Travelez Plus Platinum card please visit www.alfardanexchange.com/platinum.

Yes, the Travelez Plus Platinum card may not be accepted at certain merchant locations that do not comply with our internal policies, as determined at our sole discretion. We recommend using the card at approved and compliant merchants to ensure successful transactions.

You can load up to USD 10,000 on the card. To get to know the latest Rates, Charges & Fees, Load/Reload limits for the Travelez Plus Platinum card please visit www.alfardanexchange.com/platinum.

ATM withdrawal limit is USD 1,400 per day (Equivalent of all currencies)

ATM Withdrawal limit of the bank may also apply.

Certain ATM operators/banks may also charge additional transaction fees.

The first step you need to ensure that you lock your card using the mobile app. This will help in preventing any unauthorized/fraudulent transactions on your card. You can then reach out to our 24x7 Customer Care on +971 600 547774 and report your card as lost/stolen.

Alternatively call 600522265 or email customercare@alfardanexchange.com (24/7 support). For alternative fraud reporting, contact fraud.reporting@alfardanexchange.com (available from 08:00 AM to 12:00 PM).

Download the Dispute Resolution Form from our website www.alfardanexchange.com/platinum complete all the required information on the form, sign it and email it back to us on support@travelezcard.com.

You need to have your email address in order to successfully download and use the Travelez Plus Platinum mobile app. The mobile app will help you to activate the card, monitor your card transactions, check transactions history, swap money between currency wallets, block your card (if necessary) and also set priorities to your active wallets. We will be sending you regular Offers, Promotions, Campaigns and updates on your registered email id with us as per the marketing consent.

The common causes of declined transactions on your card are as follows:

• Card is not active
• Insufficient funds on the card
• Incorrect PIN entered at POS or ATMli>
• Card has expired
• Incorrect card details entered during online transactions
• Physical damage to the card, such as on the chip or magnetic stripe
• The merchant type is restricted or not supported
• The single contactless transaction amount exceeds 500 AED or equivalent in local currency, where the card is being used
• The daily contactless transaction limit of USD 700 has been exceeded.

Yes, you may use Travelez Plus Platinum Card to Pre-authorize your hotel booking or car hire. The hotels or car hire companies might block a certain amount as pre-auth on your card. Therefore, the funds blocked under pre-auth will not be available for use till the time they release it.

You can change your PIN through the following the instructions in the Travelezplus Mobile App.

You will be notified through SMS and/or Email on your registered mobile number/ email ID respectively.

Yes, due to sanctions on specific countries, the following nationals cannot purchase the Travelez Plus Platinum card: Cuba, Myanmar, Iran, North Korea, Sudan and Syria.

Travelez Plus Platinum card can only be used by the individual to whom the card has been issued. Under no circumstances are you allowed to share your card with any other individual.

Yes, a Cardholder (Primary) can avail Supplementary Cards for his/her family (only).

For non-personalized Supplementary card its immediate upon successful KYC completion of the Supplementary cardholder and for Personalized Supplementary cards 5-6 business days.

Maximum of Two (2) Supplementary Cards can be issued against the Primary Card. i.e One (1) Primary Card and Two (2) Supplementary cards.

The Supplementary Card can be used anywhere where the Primary card is enabled. i.e International & Domestic (PoS, ATM, Online etc) transactions.

The Primary Cardholder can request Supplementary cards for Parent, Siblings, spouse and Children (age above 18) with an Active Emirates ID.

The Primary and Supplementary cards enjoy the same Card Max Balance / Purchase / Withdrawals limits. Max Balance of USD 10,000 will be shared amongst by the Primary and Supplementary cards.

Yes, we offer both Non-Personalized and Personalized cards for Supplementary Cards as well.

A one-time visit of the Supplementary Cardholder to any of our branch is required for a one-time face-to-face KYC check (Emirates ID registration).

Yes, the Supplementary Cardholder is required to share his/her UAE mobile number during registration and an International Number (optional) for transaction related communications.

A Supplementary Card can be only issued to a UAE resident, age 18 and above, related to Primary card through a familial relationship as mentioned in Point 41 above and hence cannot be re-issued to the Primary cardholder’s name (i.e Duplication is not possible).

The Supplementary Card cost, load fee, reload fee, withdrawal fee etc. will be as same as that of Primary card. The funds will be loaded to the primary cardholder account only.

Yes, the Supplementary cardholder can visit our branch for the cancellation/closure of the Supplementary card only. Supplementary cardholder cannot close the Primary card or account.

Yes, since the Primary cardholder is the actual card owner and is liable for the Secondary card usage, the Primary cardholder can initiate cancellation/closure of both the Primary and Supplementary card(s).

In order for a Supplementary cardholder to avail of a new Travelez Plus Platinum card, the supplementary cardholder needs to cancel his/her supplementary card first and then apply for a new Travelez Plus Platinum card as a Primary cardholder.

Liability of the Supplementary Prepaid Card will be on the Primary cardholder.

Supplementary cardholders will get standard notifications for the transactions performed against their supplementary card.

Yes, your card may be blocked if any suspicious or unauthorized activity is detected, such as potential fraudulent transactions. This measure is taken to protect you from financial loss and ensure the security of your account. If your card is blocked, you will be notified, and you can contact customer support on +971 600 547774 to resolve the issue or unblock the card.

Yes, the Travelez Platinum Card supports contactless payments. You can simply tap your card on a compatible payment terminal for fast and secure transactions without entering your PIN for eligible purchases.

Absolutely. Contactless transactions use the same secure encryption as chip-based transactions and are designed to work only when the card is very close to the terminal. There’s also a limit on how much and how often you can pay without additional authentication for added safety.

The single transaction limit for contactless payments on your Travelez Platinum Card is AED 500 (or equivalent in local currency) without requiring a PIN. If the amount exceeds this limit, you’ll be required to enter your PIN, if the terminal supports it. Otherwise, the transaction may be declined. “It is recommended to always perform a PIN-based transaction for amounts higher than AED 500 or the equivalent in local currency.”

Yes, to enhance security, a daily limit is applied to contactless transactions. The daily cap is USD 700 (approximately AED 2,500, or equivalent in local currency). Once this limit is reached, any additional transactions will require Chip + PIN authentication (card to be inserted in the device). However, there is no daily limit on number of contactless transactions using Travelez Platinum Card.

If a transaction exceeds either the single or daily contactless limit, you will be required to complete the payment using Chip + PIN based authentication (card to be inserted in the device)